1. INTRODUCTION
ZORAN AGENCY (“ZORAN AGENCY”, “ZORAN”, “we”, “us” or “our”) is committed to maintaining the privacy, security and responsible handling of information provided by individuals, prospective clients, clients, website visitors and other persons who communicate with or use our websites, digital platforms, services or business channels. This Privacy Policy explains, in a detailed manner, the types of personal information and other information that may be collected by us, the circumstances under which such information may be obtained, the purposes for which such information may be used, the circumstances in which information may be shared with third-party service providers or other permitted parties, and the measures we undertake to protect information within the scope of our reasonable control. This Privacy Policy is intended to provide transparency regarding our information practices and should be read together with any applicable Terms and Conditions, Payment Policy, Service Agreement, Proposal, Quotation, Project Agreement or other contractual document issued by ZORAN AGENCY.
2. SCOPE AND ACCEPTANCE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through the official websites, online forms, contact channels, communication channels, project-related interactions, digital services and other business interfaces operated or used by ZORAN AGENCY, to the extent such information is collected or processed by or on behalf of ZORAN AGENCY. By accessing our website, submitting an enquiry, contacting us through email, WhatsApp or another business communication channel, requesting a quotation, approving a project, purchasing or engaging our services, or otherwise voluntarily providing information to us, you acknowledge that you have had an opportunity to review this Privacy Policy and that your information may be handled in accordance with the practices described herein, subject to applicable law and any separate contractual terms governing your specific engagement with ZORAN AGENCY. This Privacy Policy does not automatically govern the privacy practices of independent third-party websites, payment gateways, hosting providers, domain registrars, analytics platforms, communication platforms or other external services that may be linked to, integrated with, or used in connection with our services; such third parties may maintain their own privacy policies and terms, which should be reviewed separately where applicable.
3. INFORMATION THAT WE MAY COLLECT
Depending upon the nature of your interaction with ZORAN AGENCY, we may collect information that you voluntarily provide to us, including but not limited to your name, business or organisation name, email address, mobile number, WhatsApp number, billing information, communication details, project requirements, service preferences, website requirements, business information, content and materials supplied for project execution, and other information that you reasonably choose to provide while enquiring about, purchasing or using our services. We may also receive technical or automatically generated information associated with your interaction with our website or digital systems, including information such as Internet Protocol address, browser type, device information, operating-system-related information, approximate technical location information, referring or requested pages, timestamps, interaction records and similar technical information where such information is made available to us by the technologies and services used on our website. The nature and extent of information collected may vary depending on the particular service, transaction, communication method, project requirements and technical environment involved.
4. INFORMATION PROVIDED BY CLIENTS FOR PROJECT PURPOSES
Where you engage ZORAN AGENCY for website design, website development, branding, digital services, creative services or other professional services, you may be required to provide information and materials necessary for the preparation and completion of your project. Such materials may include business descriptions, service details, product information, images, videos, logos, brand assets, contact information, social-media links, domain-registration information, hosting information, website credentials, content, documents, approvals, instructions and other project-specific materials. We may process and store such information to the extent reasonably necessary to understand your requirements, perform the agreed services, communicate with you, prepare your project, provide support, complete delivery and maintain appropriate records relating to the engagement. Clients are responsible for ensuring that information and materials supplied to ZORAN AGENCY are accurate, lawful, authorised for use and do not knowingly violate the rights of any third party.
5. HOW WE USE INFORMATION
Information collected by ZORAN AGENCY may be used for legitimate business and service-related purposes, including responding to enquiries, communicating with prospective and existing clients, preparing quotations and proposals, confirming orders and projects, carrying out project planning, designing and development, delivering agreed services, providing technical support, processing or confirming transactions, administering client accounts or records where applicable, maintaining service quality, troubleshooting technical issues, preventing misuse, protecting our systems, improving our website and services, understanding website usage, analysing business performance, sending service-related notifications and, where permitted and appropriate, communicating information concerning our services, updates, offers or marketing activities. We may also process information where necessary to establish, exercise or defend legal rights, comply with legal or regulatory obligations, respond to lawful requests, investigate suspected misuse or fraud, enforce our agreements and protect the legitimate interests of ZORAN AGENCY, our clients, service providers and other relevant persons.
6. PROJECT COMMUNICATIONS AND RECORDS
Communications exchanged between ZORAN AGENCY and a Client through authorised or ordinarily used business channels may be retained as part of the project or business record where reasonably necessary for administration, service delivery, dispute resolution, payment verification, project tracking, approval confirmation, customer support, security, legal compliance or internal record-keeping. Such communications may include emails, WhatsApp messages, submitted forms, approval messages, payment confirmations, project instructions, revision requests, content approvals and other relevant correspondence. Where a Client provides information through a communication channel operated by a third-party platform, the processing carried out by that platform may additionally be governed by the third party’s own privacy practices and terms.
7. PAYMENT AND TRANSACTION INFORMATION
Where payments are made for ZORAN AGENCY services through an external payment gateway, banking service, payment processor, UPI service or other third-party payment facility, certain transaction information may be made available to ZORAN AGENCY for the purpose of confirming, reconciling, recording and administering the applicable transaction. ZORAN AGENCY does not intend to collect or retain sensitive payment credentials such as complete card numbers, card security codes or banking authentication credentials unless a particular service specifically requires such information and lawful handling arrangements are in place. Payment authentication, card processing, OTP verification and related payment-security processes may be performed directly by the relevant payment provider, and information processed by such providers may be subject to their respective terms and privacy policies. Transaction records may be retained to the extent reasonably required for accounting, taxation, reconciliation, customer support, fraud prevention, dispute handling, legal compliance and legitimate business record-keeping.
8. DOMAIN, HOSTING AND THIRD-PARTY SERVICE INFORMATION
When ZORAN AGENCY purchases or configures a domain, hosting service, email service, plugin, software service, analytics service or another third-party technical service on behalf of a Client, certain Client information may need to be submitted to the relevant provider in order to create, verify, administer or maintain that service. Where a domain is registered for a Client, the registration information required by the applicable registrar should ordinarily be based on the Client’s own authorised details rather than ZORAN AGENCY’s personal details, subject to the registrar’s policies and applicable registration requirements. The Client may therefore be required to provide accurate registration information, complete verification procedures, respond to OTP or email confirmation requests and provide other authorisations necessary for successful registration or administration. Third-party domain, hosting and technology providers may independently process information in accordance with their own policies, terms and applicable requirements.
9. COOKIES, ANALYTICS AND WEBSITE TECHNOLOGIES
Our website may use cookies, local storage, analytics technologies, pixels, tags or similar technologies, depending upon the services and tools integrated into the website at a particular time. These technologies may assist us in maintaining website functionality, remembering certain preferences, understanding visitor behaviour, monitoring website performance, identifying technical problems, improving user experience and obtaining aggregated or analytical information concerning website usage. Certain third-party analytics or advertising technologies may independently process information according to their own policies. Where technically supported, users may be able to control or restrict certain cookies through browser settings; however, disabling certain technologies may affect the availability, functionality or performance of particular website features.
10. MARKETING AND PROMOTIONAL COMMUNICATIONS
Where permitted by applicable law and where reasonably appropriate, ZORAN AGENCY may use contact information supplied by users or Clients to communicate service-related announcements, project updates, new service information, promotional communications, offers, educational material or other business communications. Marketing communications will not be treated as a substitute for essential service communications, payment notifications, project communications or legally required notices. Where applicable, recipients may request that certain promotional communications be discontinued, although operational, transactional, security or contractual communications may continue where reasonably necessary to administer the relevant relationship or service.
11. SHARING OF INFORMATION WITH THIRD PARTIES
ZORAN AGENCY may disclose or provide access to relevant information to third-party service providers, contractors, hosting providers, domain registrars, payment processors, analytics providers, software providers, communication platforms, technical service providers, professional advisers or other parties where such access is reasonably necessary to provide, administer, secure or improve the services requested by the Client or user. Information may also be disclosed where required to comply with applicable law, lawful governmental or regulatory requirements, court orders, legal proceedings, investigation requests or other legally enforceable obligations, or where disclosure is reasonably necessary to protect the rights, property, security or legitimate interests of ZORAN AGENCY or another person. We seek to limit disclosures to information reasonably relevant to the specific purpose for which access is provided, although the independent practices of external service providers remain subject to their own terms and policies.
12. DATA SECURITY
ZORAN AGENCY takes reasonable technical and organisational precautions appropriate to the nature of the information and our business operations to reduce the risk of unauthorised access, misuse, alteration, disclosure, loss or destruction of information within our control. Depending upon the applicable circumstances, such measures may include controlled access to information, account protection, restricted administrative access, secure communication practices, service-provider security controls and reasonable operational safeguards. However, no website, digital system, communication network or method of electronic transmission can reasonably be represented as completely secure under every circumstance. Accordingly, while we make reasonable efforts to protect information entrusted to us, ZORAN AGENCY does not represent or guarantee that information transmitted through the Internet or third-party infrastructure will be completely immune from interception, unauthorised access, technical failure, malware, cyber incidents or other risks beyond our reasonable control.
13. DATA RETENTION
Personal information and project-related information may be retained for as long as reasonably necessary for the purposes for which it was collected, for the continuation or administration of an ongoing client relationship, for project history and support, for accounting and record-keeping purposes, for legal or regulatory obligations, for fraud prevention, for dispute resolution, or for establishing, exercising or defending legal claims. The exact retention period may vary depending upon the nature and sensitivity of the information, the purpose for which it was obtained, the applicable service provider’s requirements, the status of the client relationship and the obligations imposed by applicable law. Where information is no longer reasonably necessary and there is no continuing lawful reason to retain it, appropriate deletion, anonymisation or disposal may be considered in accordance with applicable requirements and operational limitations.
14. USER RIGHTS AND REQUESTS
Subject to applicable law and reasonable verification of identity, individuals may contact ZORAN AGENCY to request access to, correction or updating of inaccurate personal information held by us and, where legally applicable and reasonably feasible, request deletion or other appropriate handling of their personal information. Certain information may not be immediately deletable where retention is required or reasonably necessary for legal compliance, accounting, taxation, dispute resolution, fraud prevention, contractual records, security or other legitimate purposes. Where a request relates to information controlled by a third-party provider, such as a payment gateway, registrar, hosting company or analytics provider, the relevant third party may need to be contacted directly or may need to participate in fulfilling the request.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website, communications or project services may contain links to or integrations with external websites, platforms, payment providers, social-media services, domain registrars, hosting providers, analytics services and other third-party resources. These external organisations may independently collect, use, store or process information according to their own privacy policies, terms and security practices. ZORAN AGENCY does not automatically control the privacy practices or security arrangements of such independent third parties and therefore users should review the relevant third party’s privacy documentation before providing sensitive or personal information directly to that third party.
16. ACCURACY AND RESPONSIBILITY FOR INFORMATION
Clients and users are expected to provide information that is reasonably accurate, complete and current when such information is required for project execution, account administration, payment processing, domain registration, communication or another business purpose. ZORAN AGENCY generally relies upon the information supplied by the person or Client providing it and may not independently verify every piece of information unless verification is specifically required by the nature of the service or applicable process. If inaccurate or incomplete information results in a project delay, failed registration, communication failure, incorrect documentation, delivery issue or third-party service problem, ZORAN AGENCY may require the Client to correct or resubmit the relevant information before the affected service can continue.
17. CHILDREN AND MINORS
ZORAN AGENCY’s professional services and business communications are generally intended for individuals and businesses capable of independently entering into lawful contractual or service arrangements. We do not knowingly seek to collect unnecessary personal information from children for independent commercial purposes. Where applicable law requires verifiable parental or guardian consent for processing a child's personal data, such requirements will apply. If we become aware that personal data of a child has been collected in a manner inconsistent with applicable legal requirements, we will take appropriate steps to address the situation.
18. WEBSITE ENQUIRIES AND WHATSAPP COMMUNICATIONS
When a visitor submits the ZORAN AGENCY enquiry form, the information provided is used to respond to the enquiry and communicate regarding the requested services. The website opens a WhatsApp conversation with ZORAN AGENCY's Business WhatsApp account and prepares a message containing the enquiry information voluntarily submitted through the form. Information included in such a WhatsApp message is transmitted to WhatsApp and may be processed by WhatsApp according to WhatsApp's own privacy policy and terms. ZORAN AGENCY does not control how WhatsApp independently processes information once it has been transmitted to that platform, and users should review WhatsApp's privacy documentation for information regarding their processing practices.
19. DATA FIDUCIARY AND CONTACT INFORMATION
For privacy-related questions, requests, corrections, or complaints concerning the processing of personal information, you may contact us using the verified business contact details below:
Business Address: ZORAN AGENCY is an online business and does not have a physical office or customer-facing physical location.